Effective Date: January 1, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://www.socialpatter.com and any services provided by Social Patter.
Services
Social Patter provides marketing software, automation systems, voice agents, websites, funnels, lead generation, and related recurring services (“Services”). Services are provided on a subscription basis unless otherwise stated.
Subscription, Billing, and Payments
- Services are billed monthly unless otherwise agreed
- Payments are processed through third-party payment processors (e.g., Stripe)
- You authorize recurring charges upon subscription
- Failure to pay may result in suspension or termination of Services
3. Refund Policy
We offer a 14-day money-back guarantee on eligible services, beginning on the initial service start date. Refund requests must be submitted in writing within the 14-day period. Once the 14-day window has passed, all payments are non-refundable.
Digital products and delivered assets, including but not limited to logos, websites, funnels, creative assets, automations, and custom-built systems, are non-refundable once work has begun or access has been granted.
Cancellations and Billing
All services are billed in advance on a recurring monthly basis unless otherwise stated. By subscribing, you agree to pay for the full billing cycle in which services are provided.
If you cancel your subscription after a billing charge has been processed, no partial or prorated refunds will be issued. You will retain access to the Services through the remainder of your current billing period. Access to the Services will be terminated automatically at the start of the next billing cycle.
If a cancellation request is received after the billing due date, Social Patter is not liable for refunds for that billing period. Upon request, we will process the cancellation promptly to prevent future charges.
Failure to cancel prior to the billing date constitutes authorization for the applicable charge, and you remain responsible for all fees incurred during the active billing cycle.
Failed Payments, Grace Period, and Late Fees
If a payment cannot be successfully charged on the scheduled billing date, services may be temporarily restricted or suspended. Social Patter provides a seventy-two (72) hour grace period from the original payment due date to allow for payment resolution.
During the grace period, we may attempt to contact you using the contact information on file to notify you of the failed payment. It is your responsibility to ensure that billing information remains current and valid.
If payment is not successfully received within the 72-hour grace period, a late fee of one hundred dollars ($100) will be applied to the outstanding balance. Continued non-payment may result in full suspension or termination of services until the account is brought current.
Social Patter reserves the right to terminate services immediately for prolonged non-payment and is not responsible for any loss of data, leads, campaigns, or access resulting from service suspension or termination due to unpaid balances.
Client Responsibilities
You agree to:
- Provide accurate and lawful information
- Comply with all applicable laws and regulations
- Obtain proper consent for communications sent using our systems
- Use Services in compliance with telecom, privacy, and advertising laws
Prohibited Uses
You may not use our Services to:
- Violate any laws or regulations
- Send spam or unauthorized communications
- Engage in fraudulent or deceptive practices
- Infringe on intellectual property rights
Third-Party Platforms and Integrations
Our Services rely on third-party providers including payment processors, phone carriers, SMS platforms, and hosting services. We are not liable for interruptions, data loss, or service failures caused by third parties.
Intellectual Property
All content, systems, workflows, and materials provided by Social Patter remain our intellectual property unless otherwise stated. You are granted a limited, non-transferable license for use during the subscription term.
Limitation of Liability
To the maximum extent permitted by law, Social Patter shall not be liable for indirect, incidental, consequential, or special damages, including loss of revenue, data, or business opportunities.
Indemnification
You agree to indemnify and hold harmless Social Patter from claims, damages, or expenses arising from your misuse of Services or violation of these Terms.
Termination
We reserve the right to suspend or terminate Services at our discretion for violations of these Terms or non-payment.
Governing Law
These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
Changes to Terms
We may update these Terms at any time. Continued use of Services constitutes acceptance of updated Terms.
Contact Information
Social Patter 1194 Texas Palmyra Hwy Honesdale, PA 18431 Email: support@socialpatter.com