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Effective Date: January 1, 2026

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Social Patter (“Company,” “we,” “us,” or “our”). By accessing or using https://www.socialpatter.com or any services provided by Social Patter, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must immediately discontinue all use of our Services.

1. Services

Social Patter provides AI voice agents, AI employees, AI Operating System software, automation systems, and related recurring services (“Services”). All Services are provided on a subscription basis unless otherwise stated in a separate written agreement signed by an authorized representative of Social Patter.

All Services are provided “as-is” and “as-available.” Social Patter makes no guarantees regarding uptime, performance outcomes, revenue generation, lead volume, conversion rates, or any specific business result. Results vary based on factors entirely outside of Social Patter’s control, including but not limited to client-side implementation, market conditions, and platform changes by third parties.

2. Subscription, Billing, and Payments

  • Services are billed monthly, quarterly, bi-annually, or annually as selected at the time of purchase or as otherwise agreed to in writing.
  • Payments are processed through third-party payment processors (e.g., Square). By subscribing, you authorize Social Patter and its payment processors to charge your payment method on a recurring basis.
  • You represent and warrant that you are authorized to use the payment method provided and that all billing information is accurate and current.
  • Subscription fees are subject to change. Social Patter will provide no less than fourteen (14) days’ notice prior to any price change. Continued use of Services after a price change constitutes acceptance of the new rate.
  • All fees are due in advance. Social Patter is under no obligation to render Services for any billing period in which payment has not been received.
  • In the event of a dispute regarding a charge, you agree to contact Social Patter directly at support@socialpatter.com before initiating any chargeback or dispute with your payment processor or financial institution. Chargebacks initiated without prior written notice to Social Patter — where the underlying claim is determined to be invalid — may result in immediate account termination, a $150 chargeback dispute fee, and referral to collections.

3. Refund Policy

Social Patter offers a 14-day money-back guarantee on eligible subscription services only, beginning on the initial service start date. To be eligible, the refund request must be submitted in writing to support@socialpatter.com within the 14-day window. Social Patter reserves the sole discretion to determine eligibility.

After the 14-day period, all payments are final and non-refundable, without exception.

Approved refunds will be issued to the original payment method and may take up to thirty (30) days to process.

The following are explicitly non-refundable under all circumstances:

  • Setup fees, onboarding fees, and configuration fees — as these represent work already performed
  • Digital products and delivered assets, including but not limited to logos, websites, sales funnels, creative assets, automations, custom-built systems, AI training data, voice configurations, and workflow builds — once work has begun or access has been granted
  • Any service period already rendered, regardless of cancellation timing
  • Fees for additional services, overages, or add-ons outside of the base subscription

By purchasing any Service, you expressly acknowledge and agree to this refund policy.

4. Cancellations and Billing Cycle

All Services are billed in advance on a recurring basis. By subscribing, you agree to pay for the full billing cycle in which Services are provided, regardless of usage.

Cancellation requests must be submitted in writing to support@socialpatter.com. Verbal cancellations or cancellations communicated through any other channel will not be honored.

If a cancellation request is received after the billing charge has been processed for the current cycle, no partial, prorated, or courtesy refunds will be issued. You will retain access to Services through the end of the current billing period. Access will be automatically terminated at the start of the next billing cycle.

Failure to submit a cancellation request prior to your billing renewal date constitutes explicit authorization for the applicable recurring charge. You remain solely responsible for all fees incurred during any active billing cycle.

Social Patter is not responsible for cancellation failures resulting from inaccurate contact information, spam filters, or failure to monitor billing communications.

5. Failed Payments, Grace Period, and Late Fees

If a payment cannot be successfully processed on the scheduled billing date, Services may be immediately restricted or suspended at Social Patter’s sole discretion. Social Patter will provide a seventy-two (72) hour grace period from the original payment due date to allow for payment resolution.

It is your sole responsibility to maintain current, valid billing information on file. Social Patter is not liable for service disruption resulting from outdated payment information.

If payment is not successfully received within the 72-hour grace period, a late fee of $100.00 will be applied to the outstanding balance. This fee is non-negotiable and non-waivable.

Continued non-payment beyond the grace period may result in full suspension or permanent termination of Services. Social Patter assumes no liability whatsoever for any loss of data, leads, campaigns, active calls, automations, integrations, or business opportunities resulting from service suspension or termination due to non-payment. Any outstanding balances remaining unpaid after thirty (30) days may be referred to a third-party collections agency, and you will be responsible for all costs of collection, including reasonable attorney’s fees.

6. Client Responsibilities

You are solely responsible for your use of the Services. You agree to:

  • Provide accurate, complete, and lawful information at all times
  • Comply with all applicable federal, state, and local laws and regulations
  • Obtain all legally required consents before sending communications using our systems, including compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state privacy laws
  • Use Services only in compliance with telecom regulations, privacy laws, and advertising standards
  • Maintain the security and confidentiality of your account credentials

You acknowledge that Social Patter provides a platform and toolset, and that compliance with applicable laws — including regulations governing AI-generated voice communications, telemarketing, and data privacy — is your sole responsibility. Social Patter shall not be liable for any regulatory fines, penalties, or legal actions arising from your use of the Services.

7. Prohibited Uses

You may not use our Services to:

  • Violate any applicable law or regulation
  • Send unsolicited, spam, or unauthorized communications
  • Engage in fraudulent, deceptive, misleading, or illegal business practices
  • Impersonate any person, business, or entity
  • Infringe upon the intellectual property rights of any third party
  • Conduct activities that could expose Social Patter to legal liability or reputational harm

Violation of this section may result in immediate termination of Services without refund, and Social Patter reserves the right to report unlawful activity to appropriate authorities.

8. Third-Party Platforms and Integrations

Our Services depend on third-party providers including, without limitation, payment processors, telephone carriers, SMS platforms, AI infrastructure providers, hosting services, and CRM integrations. Social Patter is not responsible and shall not be liable for any interruptions, outages, data loss, degraded performance, pricing changes, policy changes, or service failures caused by or attributable to any third party.

Changes by third-party platforms that affect the functionality of our Services do not entitle you to a refund or service credit. Social Patter will make reasonable efforts to adapt to such changes but cannot guarantee continuity of specific third-party-dependent features.

9. Intellectual Property

All content, systems, workflows, automations, software, AI configurations, training data, scripts, templates, and materials created or provided by Social Patter — whether delivered to you as part of a Service or otherwise — remain the exclusive intellectual property of Social Patter.

You are granted a limited, non-exclusive, non-transferable, revocable license to use deliverables solely for your internal business purposes during the active subscription term. This license terminates immediately upon cancellation, suspension, or termination of your account for any reason.

You may not reproduce, resell, sublicense, reverse-engineer, or otherwise exploit any Social Patter intellectual property without prior written consent. Breach of this section entitles Social Patter to seek injunctive relief in addition to monetary damages.

10. Confidentiality

In the course of providing Services, Social Patter may share proprietary systems, strategies, workflows, and technical configurations (“Confidential Information”). You agree to hold all such Confidential Information in strict confidence and not to disclose it to any third party without Social Patter’s prior written consent. This obligation survives termination of these Terms.

11. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOCIAL PATTER EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Social Patter does not warrant that Services will be uninterrupted, error-free, or free from harmful components. No oral or written information provided by Social Patter creates any warranty not expressly stated in these Terms.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOCIAL PATTER’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES — WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE — SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SOCIAL PATTER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL SOCIAL PATTER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITIES, EVEN IF SOCIAL PATTER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Social Patter and its owners, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:

  • Your use or misuse of the Services
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Any content or communications transmitted through your account
  • Any third-party claims arising from your business operations

This indemnification obligation survives the termination of these Terms.

14. Force Majeure

Social Patter shall not be liable for any failure or delay in the performance of Services due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, third-party platform failures, cyberattacks, telecommunications failures, or labor disputes. In such events, Social Patter’s obligations are suspended for the duration of the force majeure event without liability.

15. Termination

Social Patter reserves the right to suspend or terminate your access to Services at any time, with or without cause, with or without notice, at our sole discretion. Grounds for termination include but are not limited to violations of these Terms, non-payment, abusive behavior toward Social Patter staff, chargebacks, or any activity we determine in our sole judgment to be harmful to Social Patter or its clients.

Upon termination:

  • Your license to use all Social Patter intellectual property is immediately revoked
  • No refunds will be issued for any unused portion of a prepaid term
  • Any outstanding balances become immediately due and payable
  • Sections 9 (Intellectual Property), 10 (Confidentiality), 12 (Limitation of Liability), 13 (Indemnification), 16 (Dispute Resolution), and 17 (Governing Law) survive termination

16. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in Wayne County, Pennsylvania. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All claims must be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

Nothing in this section prevents Social Patter from seeking emergency injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Wayne County, Pennsylvania, and you hereby irrevocably consent to such jurisdiction.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with any executed service agreements or order forms, constitute the entire agreement between you and Social Patter with respect to the Services and supersede all prior agreements, representations, and understandings. No modification of these Terms is binding unless made in writing and signed by an authorized representative of Social Patter.

20. Changes to Terms

Social Patter reserves the right to modify these Terms at any time. Updated Terms will be posted at https://www.socialpatter.com/terms with a revised effective date. Your continued use of the Services following any update constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

21. Contact Information

Social Patter
1194 Texas Palmyra Hwy
Honesdale, PA 18431
Email: support@socialpatter.com
Website: https://www.socialpatter.com

By using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.